Magic Quadrant for Sales Force Automation14 July 2011 Robert P. Desisto Gartner Research Note G00214456 Salesforce.com continues to innovate and execute, and Microsoft's software-as-a-service offering enters the Magic Quadrant for the first time, along with the low-cost alternative Zoho. Mobility continues to grow in importance for users; therefore, it has also become a more critical component of our evaluation criteria for the sales for
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