General Enquiries: 778.786.1100 Fax: 778.786.1133 Sales: 1.866.631.4581 ActiveState Software Inc. Suite 1700-409 Granville St., Vancouver, BC, V6C 1T2, Canada I often speak with Operations people, whether it be at conferences, meetups, through the grapevine, or random encounters. A common theme I hear spoken of is that of the firefighters. Firefighters are the ones who are often up at 3am frantica